privacy policy
HOW WE USE YOUR INFORMATION
Our privacy policy relates to the personal information we collect about you as our customers, visitors to our websites, apps, social media and members of the public.
We take the security of your personal information seriously. We respect your Privacy and we endeavour to keep your personal information completely confidential.
We would only release personal information if we were required to by law to facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of The Retreat, our users, or others.
We collect personal information for the purposes of delivering our products and services, to communicate with Customers regarding our services, for record keeping purposes, for market research, and to track activity in our studio and on our website. We collect personal information:
- From users – When they register an enquiry, or purchase a pass or membership.
- From suppliers or third parties – When they are engaged to supply services to us or provide information to us or invoice us for the provision of services.
- From web users – When we receive enquiries through the Website and when the website is otherwise accessed and used.
The kind of personal information we may collect will depend on who you are (e.g. a customer or supplier) and the nature of your interaction with us, and may include your full name, email address, company name, telephone number, social media addresses, billing information and other personal information. If you do not provide us with all the information we request, we may not be able to deliver our services.
The Retreat will seek to take all reasonable steps to keep any information we hold about you secure, accurate and up to date. Your information is stored on secure servers and The Retreat will take all reasonable steps to ensure that our employees and contractors respect the confidentiality of any personal information held by us.
Please be aware that the internet is not a secure environment. If you use the internet to send us any information, including your email address, it is sent at your own risk. You should notify us immediately if there is any unauthorised use of your account or any other breach of security. However, The Retreat does not accept responsibility for any consequences of the unauthorised access to your information.
We may amend this Privacy Policy from time to time and the current policy can be accessed on our website.